Terms and Conditions

By accessing and using Student Storage services ("Service"), you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to abide by these terms, please do not use this Service.

Student Storage ("Company", "we", "us", or "our") operates in Richards Bay, South Africa, providing storage solutions specifically designed for students during holiday periods.

Student Storage provides the following services:

• Delivery of storage boxes to your specified location
• Collection of packed boxes from your location
• Secure storage of your belongings during agreed periods
• Return delivery of stored items to your specified location
• Online tracking and management of your storage booking

3.1 Pricing: Our pricing structure is as follows:

• Minimum charge: R150 for 2 boxes
• Additional boxes: R75 per box
• Optional tape rolls: R10 per roll
• Optional bubble wrap: R10 per portion

3.2 Payment Terms: Payment is required before the delivery of storage boxes. We accept various payment methods as indicated during booking.

3.3 Non-Refundable Orders: All paid orders are non-refundable. Once payment has been processed and the order is confirmed, no refunds, credits, or cancellations will be issued for any reason. Please review your booking details carefully before completing payment.

3.4 Cancellation: Because all paid orders are non-refundable, cancellations are not permitted after payment. If you need to amend your booking, please contact us as soon as possible; changes are subject to availability and do not guarantee a refund.

4.1 Weight Limit: Each box has a maximum weight limit of 15 kg. Boxes exceeding this weight may be subject to additional fees or refused for storage.

4.2 Box Dimensions: Standard storage boxes are provided by Student Storage. Customers may not use their own containers without prior approval.

4.3 Overweight Charges: Boxes weighing more than 15 kg will incur an additional charge of R50 per box.

The following items are strictly prohibited from storage:

• Perishable food items or liquids
• Illegal substances or contraband
• Hazardous materials, explosives, or flammable items
• Firearms, weapons, or ammunition
• Living plants or animals
• Cash, jewelry, or valuables exceeding R5,000 in total value
• Important documents (passports, ID documents, etc.)
• Electronics without proper packaging

Storage of prohibited items will result in immediate termination of service without refund and may result in legal action.

Student Storage implements reasonable security measures including:

• Secure, climate-controlled storage facilities
• 24/7 CCTV surveillance
• Unique QR codes for tracking each box
• Access control and inventory management systems

However, no security system is completely infallible, and we cannot guarantee absolute protection against all risks.

8.1 Scheduled Dates: Collection and return dates must be scheduled during booking. Changes to these dates require at least 48 hours' notice and may incur additional charges.

8.2 Extended Storage: If items are not collected by the agreed return date, a daily storage fee of R20 per box will apply.

8.3 Abandoned Items: Items not collected within 30 days of the agreed return date may be considered abandoned and disposed of.

Student Storage reserves the right to inspect any box if we have reasonable grounds to believe it contains:

• Prohibited items as listed in Section 5
• Items that pose a health or safety risk
• Items causing odor, leakage, or pest infestation

Such inspections will be conducted in the presence of a witness, and customers will be notified where possible.

Your personal information is handled in accordance with our Privacy Policy and South African data protection laws.

11.1 Consent to Contact: By providing your contact details (email address, phone number, or WhatsApp number), you consent to being contacted by Student Storage regarding future events, services, promotions, special offers, discounts, and other updates that may be of interest to you.

11.2 Channels: We may contact you via email, SMS, WhatsApp, telephone, or postal mail for the purposes described in section 11.1, as well as for service-related communications such as booking confirmations, delivery and collection reminders, and account updates.

11.3 Opting Out: You may withdraw your consent for marketing communications at any time by contacting us at info@studentstorage.co.za or by using the unsubscribe option provided in any marketing message. Withdrawal of consent does not affect service-related communications necessary for the provision of our services.

12.1 How It Works: Each registered user is issued a unique, permanent 4-digit referral code, found on their dashboard and profile. When a customer enters a valid referral code during the booking process and successfully completes payment for their storage order, the owner of that referral code earns cash back (currently R20 per successful referral, unless otherwise stated at the time the code is issued). A referral code may be used multiple times with no limit, for as long as the code remains valid.

12.2 Eligibility: A referral code must be entered before payment is completed and must be valid (not expired) at the time of validation. A code may be used by any customer other than the code owner, and may be used multiple times with no limit. Cash back is awarded only after the referred customer's payment has been successfully processed and the order is confirmed.

12.3 No Self-Referral: Users may not use, enter, or attempt to use their own referral code, create multiple accounts to use their own code, or otherwise artificially inflate referral earnings. The system automatically blocks self-referrals, and any attempt to circumvent this rule will result in the referral being voided and the cash back forfeited.

12.4 Fraud and Abuse Prevention: We reserve the right to investigate, suspend, or void any referral or cash back where we suspect fraud, abuse, or manipulation, including but not limited to: use of multiple accounts; use of temporary or disposable email addresses; collusion between users; repeated cancellations or chargebacks of referred orders; use of automated tools or bots; or any activity inconsistent with genuine customer referrals. We may verify the identity and payment details of referring and referred users before paying out cash back.

12.5 Cash Back Value and Changes: The cash back amount per successful referral is displayed to the user (dashboard and profile) and may be changed by us from time to time for new referrals. Changes do not affect referrals already validated under the previous amount.

12.6 Expiry: Referral codes may have an expiry date, which is displayed to the user. Expired codes cannot be used and will not earn cash back.

12.7 Payouts: You may request a payout of your earned cash back into your bank account at any time from your dashboard. The payable amount is your total earned cash back minus any amount already paid out. Payouts are made by cash or electronic transfer and can take up to 72 hours depending on your bank. Cash back is non-transferable, cannot be exchanged for cash other than as described, and may be forfeited if the referred order is cancelled, refunded, charged back, or found to breach these terms. We may require reasonable proof of a genuine referral before payout.

12.8 Our Right to Amend: We may amend, suspend, or terminate the referral program at any time. Termination will not affect cash back already earned and paid out under the program.

13.1 Claims Process: Any claims for loss or damage must be submitted within 7 days of collection, accompanied by photographic evidence where applicable.

13.2 Governing Law: These terms are governed by the laws of the Republic of South Africa.

13.3 Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of the courts of Richards Bay, South Africa.

We reserve the right to modify these terms at any time. Continued use of our services following any changes constitutes acceptance of the modified terms. Material changes will be communicated via email or through our website.